We are committed to protecting your privacy.
First things first – your privacy is important to us. We know that’s what all these kinds of notices say, but we really mean it. You’ve placed your trust in using Full Circle Events and Exhibitions Ltd, and we value your trust. That means we’re committed to protecting and safeguarding any personal data you give us.
Who we are
We are an exhibition contractor providing a wide range of exhibition and event services to exhibitors, exhibition contractors, organisers and industry associations. Our registered no: 8481914.
What personal data we collect and why we collect it
Full Circle also relies on collecting data to further its legitimate interests as a basis of lawfulness of processing. For Full Circle a legitimate interest is when we have a business or commercial reason to use your information.
We collect the following categories of personal information from our customers, suppliers and site visitors:
Customer/supplier/site visitor contact information such as name, email address, mailing address, phone number.
Identifiers such as user name, user ID and IP addresses.
We also collect the following information from our customers: Information about a
customers business such as company name, company size, business type and contact information.
Demographic information of our customers and site visitors such as postal code.
We use the personal information collected from these individuals only for the following purposes:
Providing service to our customers as requested/agreed to by you (the customer).
Keeping records of customer activity.
Keeping records of customer information to help us to administer exhibition services.
Responding to a customer’s service or support requests.
For marketing purposes.
COLLECTED INFORMATION FROM THIRD PARTIES
We only collect data from third parties such as exhibition organisers, conference organisers and agencies for the sole purpose of providing exhibition and event services to those who hold an active account (i.e.: have used within the last 5 years) with the third party service.
These details are collected and stored, subject to the same conditions as collected information above. These details are made available to us by the event organiser submitting an exhibitor list of which we are a supplier.
Full Circle will make all reasonable attempts to ensure that the customers, whose data we collect in this way, are legitimately interested in using our service in order to continue storing and processing this data. We establish legitimate interest initially by contacting the company by email or telephone, inviting them to have an introductory conversation with us. We will do this wherever we feel we are able to provide event services to the company.
Although Full Circle makes every effort not to contact companies who are not interested in our services, we do not guarantee exclusion of any particular company, from its third party data processing policy as described above, in the event that the contact details are made available to us on another occasion i.e.: a company may exhibit at another show organised by a different organiser.
These repeat submissions will be treated as a “new” customer or potential customer unless Full Circle finds an obvious identifier to indicate that the individual has already asked not to be included in Full Circle’s communication (e.g.: an excluded email address).
If you submit your details via the contact form on our website – we may store and process data for the purpose of fulfilling a service. Your data will be stored centrally and maintained in a CRM database. All reasonable attempts are made to ensure the safety and security of your data at all time.
Who we share your data with
We will not share your personal information with third parties for any other purpose than the fulfilment of services you have requested from Full Circle i.e.: personal information may be disclosed or distributed to complete your order e.g.: furniture hire, couriers, designers.
We will never sell your information to third parties. Personal information may be disclosed or distributed to complete your order, e.g.: furniture hire, designers etc. If Full Circle is acquired in a merger, acquisition, or sale of all or substantially all of its assets, you will be notified via email, on our site and/or by a prominent notice of any change in the uses of your personal information, together with the choices you have regarding your personal information.
How long we retain your data
We will store any personal information provided centrally and in our CRM database for a period of 5 years after the event.
How can you control the personal data you’ve given to us?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing email@example.com. Please write “Request personal information” in the subject line of your email to speed things up a bit. You can be removed from our database at any time, simply send an email to firstname.lastname@example.org and we will endeavour to remove any personal information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What security and retention procedures does Full Circle put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.
In the unlikely event of a data breach or data protection policy Full Circle will then follow its internal data breach contingency protocol and also follow the legislation set out in the GDPR and may inform the ICO in accordance with the law.